General Service Agreement

All engagements with BACKUPMYFILESNOW.COM® Space Services Division are governed by our General Service Agreement, which outlines the scope of work, deliverables, payment terms, and liability limitations applicable to all service engagements.

• Scope of work and deliverable definitions
• Payment terms and invoicing schedule
• Liability limitations and indemnification
• Confidentiality and non-disclosure obligations
• Termination and cancellation terms

Monthly Retainer Terms

Monthly retainer agreements are subject to the following terms:

• Retainers are billed monthly in advance
• Unused hours do not roll over to the following month
• Additional hours beyond the retainer are billed at $100.00/hr
• 30-day written notice required for retainer cancellation
• Retainer hours are non-refundable once the billing period begins

Client Responsibilities

Clients engaging BACKUPMYFILESNOW.COM® Space Services are responsible for:

• Maintaining valid ServiceNow® licenses and subscriptions
• Complying with all ServiceNow® Master Agreements and Acceptable Use Policies
• Providing timely access to systems, environments, and personnel required for service delivery
• Reviewing and approving deliverables within agreed timelines
• Ensuring appropriate security clearances and access controls are in place

Intellectual Property

All methodologies, frameworks, and proprietary tools developed by BACKUPMYFILESNOW.COM® remain the intellectual property of BACKUPMYFILESNOW.COM®. Deliverables produced specifically for the client under a signed agreement are transferred to the client upon full payment. ServiceNow® and all related product names are trademarks of ServiceNow, Inc. and are not affiliated with BACKUPMYFILESNOW.COM®.

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