Refund policy

BACKUPMYFILESNOW

Refund, Replacement, and Return Policy


Our Commitment
We stand behind the quality of our products and want you to be completely satisfied with your purchase.

Return Timeframe
You have 30 days from delivery to report any issues with your order.

Eligible Returns
We offer refunds or replacements when:
• Items arrive damaged or defective
• Wrong items were shipped
• Items are missing from your order
• Your order is significantly delayed beyond our shipping estimates
Return Process
  1. Contact us at harold@backupmyfilesnow.com within 30 days of delivery
  2. Provide your order number and photos/videos showing the issue
  3. We'll review and respond within 24-48 hours
  4. If approved, we'll process your refund or send a replacement
  5. Returns are accepted for 90 days
  6. Free return shipping
  7. No restocking fee
  8. No final sale items
Important Notes
• Returns are not required - you can keep defective items
• Refunds are processed to your original payment method within 5-10 business days
• We cannot process returns for orders delivered over 90 days ago
• Damaged packaging alone (with intact product) doesn't qualify for refund
Evidence Required
For damaged items: Clear photos/videos showing the defect and how it affects functionality
For wrong items: Photos of received item, packaging, and shipping label
Contact Us
Questions about returns? Email us at support@backupmyfilesnow.com - we're here to help!
Contact Us online at: 
https://backupmyfilesnow.com/pages/contact

Refunds

BACKUPMYFILESNOW will issue refunds only when our fulfilment supplier(s) are at fault. Below are current guidelines:


Order Refund Policy

Refunds or replacements for physical product orders are available only when our fulfilment service is at fault (e.g., delivery failure, damage, missing or incorrect items) and must follow the conditions below:

 a. Order Delays

  • If an order shows no tracking information, remains pending or in transit, or expires beyond:

    • 60 days from the shipping date (global)

    • 45 days (U.S. orders)

    • 110 days (Brazil orders)
      Our fulfilment service(s) will, at their discretion, resend the product or issue a refund.

b. Delivered Orders

  • Refunds/replacements will not be processed if tracking indicates the order was delivered.

  • If the package was not received, a non-delivery certification from the carrier/postal authority is required.

c. Damaged Products

  • A full refund or replacement will be issued if items arrive damaged.

  • Must be reported within 30 days of delivery with valid photo or video evidence submitted to backupmyfilesnow.com.

d. Incorrect or Missing Products

  • A full refund or replacement will be issued for incorrect or missing items.

  • Requires photo or video evidence within the applicable timeframe.

e. Order Cancellation

  • A full refund is available if the order is canceled before processing or shipping.

  • Certain products (e.g., Print-on-Demand or preorder inventory) cannot be canceled once payment is made.

f. Refund Eligibility Window

  • Refunds/replacements are only possible if payment was made within 90 days prior to the refund request.

  • Any order older than 90 days is automatically ineligible, regardless of the reason.