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┌──────────────────────────────────────────────────────────────┐
│        BACKUPMYFILESNOW.COM® SPACE SERVICES WORKFLOW         │
└──────────────────────────────────────────────────────────────┘

                 ┌──────────────────────────┐
                 │ 1. Client Intake Form    │
                 │ - Contact details        │
                 │ - Service selection      │
                 │ - Mission requirements   │
                 └──────────────┬───────────┘
                                │
                                ▼
                 ┌──────────────────────────┐
                 │ 2. Requirements Review    │
                 │ - Scope validation        │
                 │ - Licensing check         │
                 │ - Environment overview    │
                 └──────────────┬───────────┘
                                │
                                ▼
                 ┌──────────────────────────┐
                 │ 3. Quote & SOW Delivery   │
                 │ - Pricing estimate        │
                 │ - Timeline proposal       │
                 │ - Deliverables defined    │
                 └──────────────┬───────────┘
                                │
                                ▼
                 ┌──────────────────────────┐
                 │ 4. Engagement Kickoff     │
                 │ - Access provisioning     │
                 │ - Architecture review     │
                 │ - Tool readiness check    │
                 └──────────────┬───────────┘
                                │
                                ▼
     ┌────────────────────────────────────────────────────────────────┐
     │ 5. Technical Execution                                        │
     │                                                              │
     │   ┌──────────────────────────┐   ┌────────────────────────┐  │
     │   │ ITOM Discovery           │   │ CMDB / CSDM Modeling    │  │
     │   │ - CI identification      │   │ - Class structure       │  │
     │   │ - Dependency mapping     │   │ - Service modeling      │  │
     │   │ - Cloud discovery        │   │ - Relationship design   │  │
     │   └──────────────────────────┘   └────────────────────────┘  │
     │                                                              │
     │   ┌──────────────────────────┐   ┌────────────────────────┐  │
     │   │ Event Management         │   │ Monitoring & Dashboards │  │
     │   │ - Alert correlation      │   │ - Ground-station views  │  │
     │   │ - Incident automation    │   │ - Mission telemetry     │  │
     │   │ - Rule optimization      │   │ - Availability metrics  │  │
     │   └──────────────────────────┘   └────────────────────────┘  │
     └────────────────────────────────────────────────────────────────┘
                                │
                                ▼
                 ┌──────────────────────────┐
                 │ 6. Documentation & Handover│
                 │ - Architecture diagrams     │
                 │ - Discovery results         │
                 │ - CMDB/CSDM reports         │
                 │ - Operational runbooks      │
                 └──────────────┬───────────┘
                                │
                                ▼
                 ┌──────────────────────────┐
                 │ 7. Governance & Support   │
                 │ - CMDB health checks      │
                 │ - Data quality reviews    │
                 │ - Monthly retainer ops    │
                 │ - Continuous improvement  │
                 └──────────────────────────┘
    

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